Wednesday 29 September 2010

Working Styles

How ICT has had an impact on Working Styles

Information and communication technology has affected the working style of people in many ways like information technology helps manage and process information in a quicker and cheaper way particularly in large organisations.

Information technology uses computers and computer based softwares to convert, process, store and transmit information. In most parts of UK, education system uses information technology on a large scale. It was soon understood that application of information technology was very useful for most of the subjects. When internet and broadband connections reached schools the understanding and application of IT became even simpler.

Most jobs nowdays require a qualification of some kind in ICT. Employees would need to be trained to use ICT to go far in their career. For example, in a bank, all the customers’ personal information needs to be stored on to a database and saved, so the employees would need to know how to use this database. People  use computers for many reasons. For one, computers are more productive, and they are easy to use and helps make the employees get their work down quickly. Companies use computer databases so that they don’t have to write down all the customer information and so that it is easier to find. ICT is also helpful when it comes to delivery work. Satellite Navigation Systems can be used when the employees are delivering packages to houses and other businesses. The Sat Nav will show and tell the employee where to go, and also calculates the amount of time that it will take to get to their destination. Another technological advantage to delivery work, are Personal Digital Assistants (PDA) . A PDA is a mobile device, and it functions as a personal information manager and also connects to the internet. When the parcel has been delivered, the customer needs to sign in the touch screen box, with a little pen on the PDA. This is to confirm the delivery and lets the company know that the right person has received the parcel. The PDA is an advantage because if all the customers had to sign on paper to confirm the delivery, then it would take a long time to make sure that the right customer received the package.
Some more examples of the use of computers in a working enviroment is in shops. Nearly every shop in country will have a computerised till system (EPOS), a payment system (EFTPOS) and stock control systems. EPOS is the location where a transaction occurs. A "checkout" refers to an EPOS terminal or more generally to the hardware and software used for checkouts, the equivalent of an electronic cash register. An EPOS terminal manages the selling process by a salesperson accessible interface. The same system allows the creation and printing of the receipt.  As well as this there is EFTPOS which is  the general term used for debit card based systems used for processing transactions through terminals at  electronic points of sale.

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